All our accounts operate on a pre-pay basis. The simple reason behind this was a post pay scenario creates significant & unacceptable risk for all our partners. If one partner runs up a large bill and disappears (it happens!), we’re left holding it. If we can’t pay then we all lose out. To mitigate the risk we require all partners to pre-pay and therefore control the payment risk!
So what happens when you want to give someone free credits or a allow them to post pay? You just credit messages from your top level to their account. This lets you move messages and keyword credits from your total allocation to their account and you charge them for it on your terms.
To access this go to the partner control panel, then under payments click “Credits” (and the “click here” link).
At the top of the page it tells you the total messages and keywords available to allocate. Simply pick out the account from the drop down that you want to credit. Enter a description, so you know what this refers to (eg 1000 text messages for a free trial) and select text messages and the quantity to allocate. Hit “Credit” and voila, the messages or keywords are moved across.
If you want to claw back an allocation (eg when a free trial has ended), just enter a negative number, eg -1000. This will return the 1000 messages to your top level account. Make sure you enter a number equal to or lower than the total available or it’ll fail!
We’ve tried to keep this as straightforward as possible and protect the interests of all our partners.
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