On the ‘create a message’ page after clicking through from the calendar, you’ll see ‘Personalize text message’ as one of the sub options. Click this to show the options.
Let’s run through an example. Say I want to start my message with “Hi Chris, blah blah blah”, just set the Add dropdown to Firstname, enter ‘Hi ‘ (note the space after Hi) and you’re done.
However, what happens when some people do not have a first name? These can be people who only texted a keyword or simply did not want to give a name when joining.
Worse still, what if there is a name but it’s really long, Hatmaguptafratarinagarosterlous anyone? This is going to use up a lot of the space in a message.
To better deal with these, we built some business intelligence in.
You can use an alternative message when there is no first name. To use this just place something in the alternative field, such as ‘Hello’. Using the max setting, a maximum length for data can be set. Then when the field is longer than this, the alternative is used.
Once you have finished, click GO and «#01#» will be placed in the text message area. This is a marker for the personalization and should not be changed. If you want to remove the personalization, simply delete the marker out. You can also repeat the process to place the first name field multiple times into a text message...just try not to overdo it!
The message length counter will auto adjust to the appropriate number of characters, after calculating the longer of the prefix + max field length, or the alternative length.
That’s all it takes to personalise a message. Some people use it to include URL’s (when combining it with their own custom data field), others put dates, amounts and other stuff in. Also remember that the actual message getting sent can be previewed on the next page under ‘preview message’. Enjoy!
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